Frequently Asked Questions (FAQ)
1. Can I return or exchange my Sigma Strap purchase?
Yes, we offer a 30-day return policy. To be eligible, items must be unused and in their original packaging. For more details on our refund and returns policy, please visit our Returns Policy page.
2. What should I do if I have an issue with my order?
If you have any issues with your order, please reach out to us via email at sigmastrap@gmail.com. We’re here to help resolve any problems, whether it’s about a return, exchange, or another concern.
3. Will I have to pay taxes or import duties on my order?
Yes. If international shipping is required, all customs, handling and import fees are to be paid by the customer.
4. Can Sigma Strap be used with CWC Divers or similar watches?
Yes, Sigma Strap products are compatible with CWC Divers and other military-style watches. However, our company operates independently, and our designs are not tied to or endorsed by any brand. Our straps are versatile and fit a variety of fixed bar watches.
5. Is Sigma Strap affiliated with CWC or any other watch brands?
No, Sigma Strap is an independent brand and is not affiliated with, sponsored by, or endorsed by CWC or any other watch brands. Any references to watch models are purely for descriptive purposes to indicate compatibility. All trademarks mentioned on our site are the property of their respective owners.
6. What makes the Sigma Strap design unique?
Our straps are developed with an innovative approach and solution. For example, the S1 bracelet offers the world’s first split end-link design ensuring a solid fitting bracelet for watches with fixed strap bars. This design was independently created and legally registered with the Intellectual Property Office (IPO).
7. Where can I purchase Sigma Strap products?
You can only purchase our products directly from our website. We ship internationally, and our checkout process is simple and secure.
8. How can I stay updated on new product releases?
You can sign up for our newsletter on our homepage to stay informed about new releases, special offers, and other updates. We regularly update our blog with exciting developments and behind-the-scenes insights.